Issue creation through email and auto response

what is procedure to raise an issue through email,and how to configure autoresponse to user when raised an issue.

3 answers

Hey Allvy,

 This is about three years late but whatever. In jira's current version (v7.3.8) this can be done with a two step process.

1. Set up mail handler. You will need to configure an imap address to use. There is already a lot of documentation about that if you google around for it. 

2. Edit the notification scheme for that project to send reporters a copy of the issue on creation. 

can you please suggest about this issue

0 votes

Jira has some basic "email handlers" which import issues from incoming email. For an "autoresponse", you set up Jira to send email to the "reporter" when an issue is created.


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,979 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot