Issue creation through email and auto response

what is procedure to raise an issue through email,and how to configure autoresponse to user when raised an issue.

3 answers

This widget could not be displayed.

Hey Allvy,

 This is about three years late but whatever. In jira's current version (v7.3.8) this can be done with a two step process.

1. Set up mail handler. You will need to configure an imap address to use. There is already a lot of documentation about that if you google around for it. 

2. Edit the notification scheme for that project to send reporters a copy of the issue on creation. 

Cody,

Thank you for your reply! I am a ServiceNow admin that has just been tasked with this.  Notification schemes seem delicate and mind boggling to me.  Can you provide more details on how to do this without disrupting the rest of the notification scheme? 

I'm stuck on how to notify a reporter if they have "My Changes: Do not notify me" set.

This widget could not be displayed.

can you please suggest about this issue

This widget could not be displayed.

Jira has some basic "email handlers" which import issues from incoming email. For an "autoresponse", you set up Jira to send email to the "reporter" when an issue is created.

See https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

576 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you