Issue creation through email and auto response

what is procedure to raise an issue through email,and how to configure autoresponse to user when raised an issue.

3 answers

Hey Allvy,

 This is about three years late but whatever. In jira's current version (v7.3.8) this can be done with a two step process.

1. Set up mail handler. You will need to configure an imap address to use. There is already a lot of documentation about that if you google around for it. 

2. Edit the notification scheme for that project to send reporters a copy of the issue on creation. 

Cody,

Thank you for your reply! I am a ServiceNow admin that has just been tasked with this.  Notification schemes seem delicate and mind boggling to me.  Can you provide more details on how to do this without disrupting the rest of the notification scheme? 

I'm stuck on how to notify a reporter if they have "My Changes: Do not notify me" set.

can you please suggest about this issue

0 votes

Jira has some basic "email handlers" which import issues from incoming email. For an "autoresponse", you set up Jira to send email to the "reporter" when an issue is created.

See https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

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