Issue collector name and email field

dennish_dcsorg_com April 11, 2024

I'm trying to setup an automation rule that sends an email with the information submitted in the summary, name and email fields. I was able to get summary to work {{issue.summary}} but I can't get name or email to populate in the email. What is the syntax for those 2 fields so I can get the information in the email (they are the 2 mandatory fields in the issue collector)?

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Ste Wright
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April 11, 2024

Hi @dennish_dcsorg_com 

It depends - is the Collector...

  1. Matching the user to an existing site user? Or...
  2. Is it placing this information into the Summary field?

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If (1), you can get the user from the Reporter field - i.e {{issue.reporter}}

You can also stipulate the user's name and email address from here - eg.

  • {{issue.reporter.emailAddress}}
  • {{issue.reporter.displayName}}

You can see more on how issue-based smart values work on on this help page, and user-based smart values on this page

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If however it's (2), I would...

  • Have separate field(s) to store this information
  • Move this data to those fields using Automation (and REGEX to find the values)
  • Then, use those fields' smart values to add them to the email

If you've already done this - you can use similar smart values to the above - for example, if these fields were called "Collector Name" and "Collector Email", the values might be...

  • {{issue.Collector Email}}
  • {{issue.Collector Name}}

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Let us know if you need any further help with this!

Ste

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