I am using issue collector to be able to easily capture bugs, etc. from users that are testing our site. This dumps them into their own "bucket"/project so that we know about them, etc.
With the update on Mac to Mohave, it no longer works in Safari.
MacOS 12.14.* (Mojave)
Below is the bug we get, saying "We noticed that you have third-party cookies disabled in your browser. We need this enabled to correctly submit your feedback. Once youve enabled cookies, please refresh the page."
I have cookies enabled, and I think this is a function of the new security in Safari (that is coming to most browsers) that prevents cross site tracking?
How do I fix this and get things working again. Lessening the security isn't necessarily the right fix (Atlassian, you should adjust the cookies you use if that's the only fix).
I noticed that you have tagged your question with JIRA-Cloud. Can you confirm to us I you are indeed using JIRA Cloud?
In fact, we have faced this problem before and opened a bug report to fix it on Safari 10.0.3:
The problem was fixed on Cloud environment, however, it still happening on JIRA Server. Can you please confirm to us your environment so we can check if it is a possible regression of this bug?
Additionally, provide us the exact steps with screenshots so we can reproduce it from our side and properly report it to our development team.
We will be waiting for your answer.
We are using Cloud 100% for sure! and we're definitely having this issue (impacts safari mobile and safari desktop browser the same way). We used the HTML implementation. I think the problem is that the error doesn't tell the user what to do to fix the problem.
Screenshot of Error: http://tinypic.com/r/wagl77/9
After digging around a bit, I think that the issue is that in Safari > Preferences > Privacy > "Prevent cross-site tracking" is enabled on Safari by default. When I uncheck/untoggle that option, the problem goes away. The same seems to be true for iOS: Settings > Safari > Prevent Cross-Site Tracking. I've never messed with these settings and it is on for both of my devices.
With iPhoneXS and IOS 12.3.1 and Settings > Safari > Prevent Cross-Site Tracking DISABLED I still experiencing the following message, disallowing me to submit a form:
"We noticed that you have third-party cookies disabled in your browser. We need this enabled to correctly submit your feedback. Once youve enabled cookies, please refresh the page."
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