Issue automation

Gary October 21, 2024

Hi All,

New user here. Looking for a bit of help regarding automation. 

Anytime an issue is created and the Assignee field is Unassigned I would like this to automatically be put in the backlog area (the workstream I have chosen for the backlog is 'On Hold'

Likewise, anytime I change the Assignee field from Unassigned to any other person I would like this to be automatically moved to the 'To Do' work stream.

I can't seem get this to work. All help appreciated.

Cheers,

Gary

1 answer

2 votes
Tobias H
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October 21, 2024

Hi @Gary and welcome to the community!

You need to do two different automations, one for when issue created and another for when issue is assigned. You then want to use an IF condition (or multiple) to define some ramifications so it doesn't trigger all the time.

Here's two examples:

Screenshot 2024-10-21 154321.png

Screenshot 2024-10-21 154540.png

 

Gary October 21, 2024

Hi Tobias,

Thank you for the reply, what is the 'Project equals (board test)' part of this?

Cheers,

Gary

Tobias H
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October 21, 2024

It was just an example of how you can make it only count for certain projects, in case you build it as a global automation. BoardTest in the picture is just a name of one of the projects I use to create test automations.

If you do it as a single project automation (directly from the automation tab of that project settings) you don't really need to do that.

Gary October 21, 2024

Perfect! Thanks Tobias.

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