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Issue Types are not appearing under Request Types

고범석

Screenshot 2024-10-30 at 14.22.50.JPG

Is this a Jira outage?

Issue Types are not appearing under Request Types, and I’m unable to search for them.

I’ve searched for solutions and tried clearing my cache, but the problem persists.

Suspecting a configuration issue, I created a new site with a new account and set up Jira again, but the same symptoms are occurring.

I thought it might be because I’m on the free plan, but I don’t think Atlassian would be so harsh.

If anyone knows a solution or is aware of the current situation, please let me know~!!

Accepted answers

Trudy P Claspill

Hello @고범석

Welcome to the Atlassian community.

You can check for incidents and outages here:

https://status.atlassian.com/

The Request Type field will show only the Request Types that are mapped to the Issue Type for the issue you are editing.

What is the Issue Type of the issue you are editing? If you go to Project Settings / Request Types, do you see that issue type associated to any Request Type?

All comments

Trudy P Claspill

Hello @고범석

Welcome to the Atlassian community.

You can check for incidents and outages here:

https://status.atlassian.com/

The Request Type field will show only the Request Types that are mapped to the Issue Type for the issue you are editing.

What is the Issue Type of the issue you are editing? If you go to Project Settings / Request Types, do you see that issue type associated to any Request Type?

고범석

Project Settings / Request Types is available in Jira Service Management but is not visible in Jira. Instead, the screen that appears is under Project Settings / Issue / Types as shown below.

Screenshot 2024-10-30 at 15.22.38.JPG

Similarly, in Jira Service Management, I cannot find Issue Types, but Request Types are mapped. Below is a screenshot.
Screenshot 2024-10-30 at 15.36.08.JPG

The image below is a screenshot confirming the same issue after creating a completely new account, new site, and Jira.

Trudy P Claspill

The native Request Type field is valid only for use in Jira Service Management projects. That field should not be included in any other types of projects.

What is the project type for the project in the first image you provided in your original post? Get that information from the Type column on the View All Projects page under the Projects menu.

If it is not a Service Management project then the field should be removed from the screens because it is not applicable to any project type other than Service Management.

The options under Project Settings will also be different for a Service Management project depending on whether or not it is Team Managed or Company Managed. In a Company Managed Service Management project you will find both Request Types and Issue Types. In a Team Managed Service Management project you will find only Request Types.

고범석

Thank you for the detailed response.

The first image shows the screen where I used the "Submit a request or incident" issue type in Jira.

As you said, I am using Service Management's scheme together in Jira.

As you suggested, I will create and apply a new issue type.

Although I considered creating a new issue type, the last attached image shows that I did not proceed with that. Instead, I created a completely new site and Jira project using a completely new account instead of the existing problematic one. After the creation was completed, I did nothing else and simply created one issue with the Task issue type. However, it did not appear, leading me to suspect that there might be an issue with Atlassian. Why is this happening??

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