Issue Types and Hierarchy

[Harun Temel]

Hi everyone,

I have two scenarios where I need to create an issue hierarchy in Jira, but I’m not sure how to set it up properly. I would really appreciate your help in figuring this out.

Could you please guide me on how to structure the hierarchy for different issue types?

I have two scenarios where I need to create an issue hierarchy in Jira. I couldn't make any progress on Option 1, but for Option 2, I tried a setup similar to the one shown in the image below.

However, I'm not sure if this is the correct approach or if there's a better way to achieve the desired hierarchy. Could you please guide me on how to properly configure it?

Thanks in advance!

[Valerie Knapp]

Hi @Harun Temel , welcome to the Atlassian Community and thanks for your question.

First, you have to have the premium tier (I believe) to have the customisable hierarchy so best to check this first. 

Second, in both of the diagrams, you have the bug at two different levels in the hierarchy (from how I'm reading it).

Basically, you can have 4 levels of hierarchy, but the issues need to always be at the same level

So you could have something like this

Level 4 - Program

Level 3 - Epic

Level 2 - Bug / Story / Task

Level 1 - Subtask 

If you wanted to put a level underneath the Subtask, you would have to create another type of task, like a sub-bug

You can't have the bug at level 2 and 1 or 0 (in a hypothetical model with 5 levels).

Does that make sense? 

Happy to hear your thoughts. 

Best wishes