Issue Sequence# settings

Question

Every time i create an issue Jira, creates an issue numberfor it. As it is now, it creates issues in non-sequence, some will have 5digits some with 4 digits and are not sequential. Our office has been using it for a few weeks and we're already on random #33253. Is there a setting or a place to set parameters of the issues it creates?

Azwandi Mohd Aris · Answer

JIRA stores this counter in the project table, under the column pcounter. This will determine the next number to use for a particular project.

I am not sure if this 'randomized' number problem involves multiple projects. If so, this might be expected - so check the pcounter column to verify if JIRA is behaving correctly. If it's all within the same project, I'd suggest you to contact support for further assistance.

On a side note, this reminds me of this bug, but I don't believe it is related to your problem, as this bug just resets the pcounter back to 0 everytime it happens.