Heads up! On March 5, starting at 4:30 PM Central Time, our community will be undergoing scheduled maintenance for a few hours. During this time, you will find the site temporarily inaccessible. Thanks for your patience. Read more.
×I'm having troubles on tagging users in the comment section.
The flow is below:
When status is changed, check if initiator is from QA and if version is any of versions (cited below)
action is to assign to another person then comment (auto tag the new assignee)
But the problem is on the comment, it tags the previous assignee (QA) rather than the new assignee,
I guess the comment (action) executes earlier than the assign to (action).
I tried placing then inside the If condition but it did not work and outside the first if conditions (at the end after if conditions are satisfied, had to place control the comments since it goes wrong)
but it still tags the last assignee on the comment.
So it assigns the correct person but tags the previous assignee/initiator in the comment.
Thanks in advance for the people that'll help me find a work around.
Hello @Ruben IV Asuncion
Welcome to the Atlassian Community!
To ensure the new assignee is mentioned in the comment action of the second "IF" of your Automation rule, you must re-fetch the issue to update it with the new field values added between the first and the second conditions (ifs).
Better explaining, Jira automation has an action called "Re-fetch issue data" that update the last state of your issues after the modifications of the last actions. Add this action between the first and the second "IF" and the correct assignee must be selected:
Let us know if you have any questions.
Hi Petter,
Good day.
This has worked very fine.
Thank you for the response and support.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You are welcome, @Ruben IV Asuncion
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.