Is there any way to use default descriptions within certain tickets through the create button UI?

Aryn Higgins November 30, 2020

We have certain ticket templates we like to use, and it would be helpful if the description fields of certain ticket types auto-populated our templates so that our DEVs don't have to copy & paste the template into their tickets manually. 

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November 30, 2020

There is a plugin - Issue Templates for Jira  - that will allow you to create pre-populated templates that you can use. 

Two other alternatives:

1) You can populate the description field with the text that you want in a Create post-function. This won't let the Requester populate it before creation. You would have to update the ticket after creation with the information.

2) You can use ScriptRunner for Jira and implement a behavior to pre-populate the description field.

Aryn Higgins December 2, 2020

I'll give ScriptRunner a try and see if that will work for us, thank you!

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