I need to find a way to create a public facing dashboard, just like "Jira Service Desk" customer portal for a "project management" type project.
The people who needs to display the dashboard are NOT Jira agents; This seems to be the most important limitation.
AFAIK, there's no way to do this by default but I'm hoping there are some add-ons that will allow me to do so.
Does anyone have experience doing this?
You would want to set up your project to have anonymous access:
Keep in mind that then this means that anyone on the internet can access that project and create requests. It will also mean that search engines can crawl your page and index it, unless you set up something like a robots.txt file to block them. This is not possible in Cloud, in case you have Cloud.
Let us know if you have any questions.
Thank you for clarifying.
The reason Jira Service Desk works this way is because we created a special Service Desk Customer role that allows them to login and create a ticket that way without having a Jira license.
What kind of information were you thinking of including on the public dash? You don't need them to be able to create or view tickets, and you want this open to anonymous users?
First of all, I prefer the dashboard to be a "project management" type if possible not service desk. But that's not a deal breaker.
The information I'd like to display in the dashboard is:
1) All the issues (summary field), their status, remaining time,
2) sub tasks (summary field), status, remaining time, maybe a few other custom fields
If the user selects any one of the issues/sub tasks, I'd like her to be able to see more details such as the last comments (just like JSD dashboard).
The information you mentioned all needs to be done using Browse Projects access. So the user has to be an existing user in Jira with access to view the project, or the project needs to have allowed anonymous users to have Browse access.
When you mention "the user" do you mean one of your Jira users or a public user (which is an anonymous internet user)?
"When you mention "the user" do you mean one of your Jira users or a public user (which is an anonymous internet user)?"
Initially, I was thinking of just a regular user with no application access to JIRA service desk (not a member of "jira-users). That doesn't seem to be possible correct?
By 'user' I mean the person that you intend to have access the dashboard.
If the person is not a member of jira-users, then they don't hold a Jira license, and are then considered to be an anonymous internet user. Without Jira access, it's not possible to control permissions for that person, unfortunately.
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