Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is there an easy way to create a confluence page from a Jira ticket?

We want to start using confluence to document work on tickets more. Right now much of the documentation goes in the description or in comments, but since Jira does't support more structured documents like spreadsheets/tables very well (i.e. you can't easily add a simple checklist), we'd like to move some of that to confluence.

Is there any way to quickly create a confluence page from a ticket? I see a way to link to an existing confluence page, but no way to create one from scratch.

1 answer

0 votes

Hello Benjamin,

Thanks for reaching out to Community!

When using Jira, there is an option to create Confluence pages from a Service Desk ticket only, because the project is directly linked to a space.

Software and Business projects don't have the Knowledgebase feature, so we can only link a Confluence page and not create a new page.

As your question is marked as Jira, so I'm not sure if you need help with a specific type of project or all projects. Below are the steps to create a page from a Service Desk ticket:

New issue view:

Screen Recording 2020-01-06 at 12.32 PM.gif

Old issue view:

Screen Recording 2020-01-06 at 12.31 PM.gif


I'm not sure why there are so many features in Jira that are restricted to specific project types.

We often want to collect information or documentation for a Jira ticket. It's not clear why it has to be related to "Knowledge Base" and Service Desk tickets.

How about "Documentation", or a much simpler, "Create Confluence Page", that allows you to pick the space?

Hello Benjamin,

In case you are using Jira Software (Classic project), it’s possible to create new pages from the Backlog. It will not be linked to a ticket, but you can link it after the page is created. Using this option, you can select the space.

Screen Shot 2021-02-17 at 10.25.56.png


Screen Shot 2021-02-17 at 10.28.03.png


On Service Management projects, since the project is linked to a specific space, then it’s not possible to select a space when using the option I mentioned in my previous answer.

If you have any other questions regarding this matter, please let us know.

Kind regards,

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you