Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is there a way to update closed ticket time (last modified date)?

Hello

 

Is there a way to update last modified date (closed time) for Jira service desk? 

 

regards

sally 

2 answers

Hi @Sally Abd Elrahman  If you have a Script Runner or something like that you can write a script to change the last modifed date OR

you can do one thing export issues which you want to update in csv, edit csv file and upload the file to update existing issues. 

 

Thanks!

Thanks for your reply

I tried your solution , I downloaded the issues into CSV file, updated the last updated date with correct one, then uploaded it again.

But the thing is it is always taking "Now date & time" as last updated date

As you can see in screen shot, I mapped the updated date as June 2020 but the ticket was created with date 2021

Any idea how to overcome this point?2021-06-17_14-19-04.png

Hi @Sally Abd Elrahman  Thanks for the screenshot. I had performed same thing for one of my user. Select Date Modified instead of updated.

Use External System Import.

Date.PNG

Yes this is what I'm doing in the first step, I'm mapping the field to the date modified

But when the import task is completed, it is showing the date as Now date, not as the date in excel 

0 votes
Daniel Ebers Community Leader Jun 19, 2021

Hi @Sally Abd Elrahman

referring to https://jira.atlassian.com/browse/JRACLOUD-65502 importing and therefore updating the "Resolved Date field" is working meanwhile in Jira Cloud, however there are some things to consider - please refer to the linked Bug.

On the other side, updating the "Date updated" field could still be a thing, there is still an unprocessed Suggestion open:
https://jira.atlassian.com/browse/JRACLOUD-64492

I was not able to 100% determine which fields of your import should correspond with which existing fields for your Jira instance - so please feel free to compare with the information above and double check.

Regards,
Daniel

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you