Is there a way to stop sending notifications to owners when amending issues via Big Picture?

Steven Gray May 21, 2021

I am currently setting up Big Picture Programs for my organisation and getting a lot of negativity form users who are receiving hundreds of notifications when I move elements around in the Gannt chart.

 

Is there a way either in BP or in JIRA to prevent date modifications from being sent as notifications?

 

1 answer

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Anna-BigPicture
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 21, 2021

Hi @Steven Gray

While notifications are very useful and improve communication, when you create your Boxes and synchronize existing data, users might receive numerous notification emails. Therefore you can disabling the comments and notifications in Jira Administration >> Apps >> BigPicture Configuration >> General >> Tasks.
image - 2021-05-21T160557.919.png

Here you will find more useful information regarding Initial Configuration.

Steven Gray May 21, 2021

Hi @Anna-BigPicture We switched off the BP notifications some time ago.

 

The issue now is that BP is updating JIRA with new dates and JIRA is then sending its own notifications.  Users do not want to turn off JIRA notifications, obviously, but we'd like to try and stop these specific notifications from being sent.

 

Any ideas of how we may do that?

Anna-BigPicture
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 21, 2021

@Steven Gray just one question more. Do you have "Save tasks changes to Jira comments" disabled (on the very bottom of the page)? 

Steven Gray May 24, 2021

@Anna-BigPicture yes, both are switched off.

Anna-BigPicture
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 25, 2021

Hi @Steven Gray

We need additional data for further investigation. Let's continue our conversation via Service Desk ticket. 

nikolai_birger March 21, 2022

Hey @Steven Gray

Can you perhaps shed some light on this topic, did you manage to find a fix for the notifications being sent to everyone with every change in BP?

Having the same issues now while I started trialing BP.

Thanks:)

nikolai_birger March 21, 2022

Same question to @Anna-BigPicture :)

Thanks 

Kelvin Melo March 30, 2022

I'm also facing this problem.

Anna-BigPicture
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
April 1, 2022

I passed your question to our Product Management Team and we are working on a solution. Please raise a ticket via our Service Desk so our product specialists and developers can further investigate the issue.

Steven Gray April 1, 2022

@nikolai_birger

No we never found a solution to it.  It came to a head and we ended up not proceeding with the roll-out of BP.

Neil Barton April 27, 2022

Is there any progress on this issue please?

Jérôme Frohs May 13, 2022

we are also facing this issue :-( threatens the rollout of BP...

SOss October 18, 2022

This is the main reason all my devs HATE bigpicture. We are still using it, but the question is for how long. I have the impression that their "turn off messages" feature just doesn't work.

Marcelo Ponciano March 9, 2023

Have there been any updates on this situation?

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