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Is there a way to stop sending notifications to owners when amending issues via Big Picture?

I am currently setting up Big Picture Programs for my organisation and getting a lot of negativity form users who are receiving hundreds of notifications when I move elements around in the Gannt chart.

 

Is there a way either in BP or in JIRA to prevent date modifications from being sent as notifications?

 

1 answer

0 votes
Anna-BigPicture Marketplace Partner May 21, 2021

Hi @Steven Gray

While notifications are very useful and improve communication, when you create your Boxes and synchronize existing data, users might receive numerous notification emails. Therefore you can disabling the comments and notifications in Jira Administration >> Apps >> BigPicture Configuration >> General >> Tasks.
image - 2021-05-21T160557.919.png

Here you will find more useful information regarding Initial Configuration.

Hi @Anna-BigPicture We switched off the BP notifications some time ago.

 

The issue now is that BP is updating JIRA with new dates and JIRA is then sending its own notifications.  Users do not want to turn off JIRA notifications, obviously, but we'd like to try and stop these specific notifications from being sent.

 

Any ideas of how we may do that?

Anna-BigPicture Marketplace Partner May 21, 2021

@Steven Gray just one question more. Do you have "Save tasks changes to Jira comments" disabled (on the very bottom of the page)? 

@Anna-BigPicture yes, both are switched off.

Anna-BigPicture Marketplace Partner May 25, 2021

Hi @Steven Gray

We need additional data for further investigation. Let's continue our conversation via Service Desk ticket. 

Hey @Steven Gray

Can you perhaps shed some light on this topic, did you manage to find a fix for the notifications being sent to everyone with every change in BP?

Having the same issues now while I started trialing BP.

Thanks:)

Same question to @Anna-BigPicture :)

Thanks 

I'm also facing this problem.

Anna-BigPicture Marketplace Partner Apr 01, 2022

I passed your question to our Product Management Team and we are working on a solution. Please raise a ticket via our Service Desk so our product specialists and developers can further investigate the issue.

@nikolai.birger

No we never found a solution to it.  It came to a head and we ended up not proceeding with the roll-out of BP.

Is there any progress on this issue please?

we are also facing this issue :-( threatens the rollout of BP...

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