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Is there a way to stop sending notifications to owners when amending issues via Big Picture?

I am currently setting up Big Picture Programs for my organisation and getting a lot of negativity form users who are receiving hundreds of notifications when I move elements around in the Gannt chart.

 

Is there a way either in BP or in JIRA to prevent date modifications from being sent as notifications?

 

1 answer

Hi @Steven Gray

While notifications are very useful and improve communication, when you create your Boxes and synchronize existing data, users might receive numerous notification emails. Therefore you can disabling the comments and notifications in Jira Administration >> Apps >> BigPicture Configuration >> General >> Tasks.
image - 2021-05-21T160557.919.png

Here you will find more useful information regarding Initial Configuration.

Hi @Anna-SoftwarePlant We switched off the BP notifications some time ago.

 

The issue now is that BP is updating JIRA with new dates and JIRA is then sending its own notifications.  Users do not want to turn off JIRA notifications, obviously, but we'd like to try and stop these specific notifications from being sent.

 

Any ideas of how we may do that?

@Steven Gray just one question more. Do you have "Save tasks changes to Jira comments" disabled (on the very bottom of the page)? 

@Anna-SoftwarePlant yes, both are switched off.

Hi @Steven Gray

We need additional data for further investigation. Let's continue our conversation via Service Desk ticket. 

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