We have need to create an email address that internal users can send a request for assistance. This is turn would automatically create a Jira work management project issue. Is this possible?
I know something like this is possible with Jira Service Management projects, but we don't need that level of complexity for this use case.
Yes, that is possible and you can find the instructions here. Jira comes with a default mail handler, so you do not have use an external one.
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