Is there a way to send external users email notifications on ticket completion?

[Sarah Ritchie]

Is there a way such as via an add on etc to send email notifications to external users who do not have access to Jira when a ticket is completed, such as Email Task add on etc? I am not sure what works with Jira Software as I have only ever worked with Jira Service Desk previously. 

[Boris Berenberg - Atlas Authority]

We support this type of notification using events and JQL filters in Notification Assistant for Jira

[KAGITHALA BABU ANVESH]

Hi Please check in " Automation for Jira " plugin documentation.

This may helpful to you