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Is there a way to send external users email notifications on ticket completion?

Sarah Ritchie
Sarah Ritchie I'm New Here Jan 26, 2021

Is there a way such as via an add on etc to send email notifications to external users who do not have access to Jira when a ticket is completed, such as Email Task add on etc? I am not sure what works with Jira Software as I have only ever worked with Jira Service Desk previously. 

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Kagithala Babu Anvesh
Kagithala Babu Anvesh Community Leader Jan 27, 2021

Hi Please check in " Automation for Jira " plugin documentation.

This may helpful to you

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Boris Berenberg - Atlas Authority
Boris Berenberg - Atlas Authority Jan 28, 2021

We support this type of notification using events and JQL filters in Notification Assistant for Jira

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