Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is there a way to recalculate SLAs on closed tickets?


We discovered that SLA is configured wrong and we have alot of tickets which now considered breached where they are not actually breached. Is there is a way to fix this issue?


can we update the closed date? or a way to recalculate the SLA? 

2 answers

0 votes
Brant Schroeder Community Leader Jun 17, 2021

@Sally Abd Elrahman 

Unfortunately, SLAs will not recalculate on closed issues.  There are several feature requests that you can vote for here:

Hi, @Sally Abd Elrahman 

To resolve the problem try SLA Time and Report. This add-on allows you to recalculate issues when the SLA configurations are changed or closed and re-count SLA time every time the user opens the page at all.

You can install add-on free for 30 days and set up the best SLA conditions for your Jira tickets.


This app is developed by my team, so I'll be happy to help you if you have questions.

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you