We discovered that SLA is configured wrong and we have alot of tickets which now considered breached where they are not actually breached. Is there is a way to fix this issue?
can we update the closed date? or a way to recalculate the SLA?
To resolve the problem try SLA Time and Report. This add-on allows you to recalculate issues when the SLA configurations are changed or closed and re-count SLA time every time the user opens the page at all.
This app is developed by my team, so I'll be happy to help you if you have questions.
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