Is there a way to have flags disappear automatically when a ticket is closed?

Tanner Norrell
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July 2, 2019

My team has started using flags to identify issues that need attention from someone in the group.

It's a wonderful feature that's made responses faster; however, they stay flagged when the issue is closed causing some confusion. Does anyone know if there's a way to have tickets automatically unflagged when they're moved to Closed status? 

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Steven F Behnke
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July 2, 2019

You should be able to add a Post-Function to all 'Transitions' that lead to 'Closed', which sets the 'Flagged' field to null.

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