Is there a way to give user creation access without giving admin access?

[swarren_wv]

HI there,

We have a group of Client managers that are adding customers to our JIRA instance so that the customers can request work. The way we currently have our groups deployed, the only way to do that is to add them to the Administrators group.

Is there a way to create a group that would allow them to add users, but not allow them to access the other system administration features of JIRA?

[Azwandi Mohd Aris · Accepted solution]

I'm afraid that is not possible, as creating users fundamentally requires the Administrator permission.

[Renjith Pillai]

If you have sufficient license count, enable the mail handler to create the user account so that when the customer sends the first mail, the JIRA account will be created.

[Bob Swift]

You could provide them a client program/script or similar to run under an Admin id that uses JIRA Command Line Interface to create the users. You would need to be able to hide the password and control exactly what is allowed with program parameters.

[Bob Swift]

Do you also have Confluence? If so, it would be easy to provide a self service page using the CLI Plugin for Confluence and technique similar to How to semi-automate repetitive tasks . In this case you would use the addUserToGroup action under the covers.