Is there a way to give user creation access without giving admin access?

HI there,

We have a group of Client managers that are adding customers to our JIRA instance so that the customers can request work. The way we currently have our groups deployed, the only way to do that is to add them to the Administrators group.

Is there a way to create a group that would allow them to add users, but not allow them to access the other system administration features of JIRA?

4 answers

1 accepted

1 vote
Accepted answer

I'm afraid that is not possible, as creating users fundamentally requires the Administrator permission.

Do you also have Confluence? If so, it would be easy to provide a self service page using the CLI Plugin for Confluence and technique similar to How to semi-automate repetitive tasks . In this case you would use the addUserToGroup action under the covers.

You could provide them a client program/script or similar to run under an Admin id that uses JIRA Command Line Interface to create the users. You would need to be able to hide the password and control exactly what is allowed with program parameters.

If you have sufficient license count, enable the mail handler to create the user account so that when the customer sends the first mail, the JIRA account will be created.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

886 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you