Is there a way to automatically add a Label for a created JIRA issue?

[Johnson Wang]

I've setup a Zapier integration so that any new alerts in PagerDuty will create a new issue in JIRA for our Ops team to see.

Is there any way to automatically add a Label to these newly created JIRA issues? So the workflow might look like:

PagerDuty alert > new JIRA issue created > the "PD-Alert" Label is automatically added to the JIRA issue

Is this possible at all?

[Ole Kristian Brattli]

Solved this without expensive plugins for Jira enterprise V7.4.2:

1 Edit the workflow->"create transition" to add a post function to the create step. 

2 (for some reason you cant edit label as a field directly) so add your label-name to a tmp custom field that is a text string.

3 add another post function that copied this field to the labels field

4 clear the tmp custom field value.

[Spyder McHenry]

This is an excellent answer! Though, can you think of a way to filter this on an issue created by email? Meaning, if you only want to auto-label issues created by email... 

[TZR]

Use Jira Automation plugin, the Lite (free) version should work.

1. Trigger: Issue Created
2. Condition: Your JQL condition
3. Action: Issue Edit
   • Select the Labels field and add in the required label(s)

Pros:

• working for Jira v7.10
• easy configuration/maintenance
• no scripting involved

Cons:

• update is done after an event trigger
  • this means you have to refresh the page for the update to reflect on the issue if the Trigger is a workflow transition event
• actor is a fixed user (i.e. the user that update the change is always the same Jira user for each automation, it cannot be the logged in user or reporter etc.)

[Ian Ang]

Thanks! This works :)

[Rodrigo Rosa]

Hi Johnson,

JIRA does not have a built-in feature for that, but I believe you should be able to achieve this with a custom script using the Script Runner plugin.

I've found a script to add labels automatically. Maybe you can customize that script.

https://answers.atlassian.com/questions/56290/auto-assign-labels-based-on-the-user-group

Hope this helps

[Johnson Wang]

@Rodrigo Sogari [Atlassian] Thanks for the very quick reply – much appreciated.

Script Runner looks promising but it does not run on Cloud instances. Bummer. Do you have any other suggestions?

[Chris Cooke]

ScriptRunner is available on Cloud these days!
Marketplace Link Here

[somashekhar]

@Rodrigo Sogari [Atlassian] HI

How to add 'Labels' automatically on Transition/State change ( i.e  changing the bug status (Ex) to 'Open' to 'close' state.Does JIRA support for this.

Please Comment.
Thanks 

[abhijit roy]

*This is a fix for Jira Service Desk*

I was able to solve this with a simple non workflow related workaround

Project Settings -> Request types- >Edit the request you want to add labels to -> Add  a "Hidden" labels field with the label you need in "Preset value". This will ensure that when the issue is created, the label automatically gets added to a issue of that type.