I've setup a Zapier integration so that any new alerts in PagerDuty will create a new issue in JIRA for our Ops team to see.
Is there any way to automatically add a Label to these newly created JIRA issues? So the workflow might look like:
PagerDuty alert > new JIRA issue created > the "PD-Alert" Label is automatically added to the JIRA issue
Is this possible at all?
Solved this without expensive plugins for Jira enterprise V7.4.2:
1 Edit the workflow->"create transition" to add a post function to the create step.
2 (for some reason you cant edit label as a field directly) so add your label-name to a tmp custom field that is a text string.
3 add another post function that copied this field to the labels field
4 clear the tmp custom field value.
Use Jira Automation plugin, the Lite (free) version should work.
JIRA does not have a built-in feature for that, but I believe you should be able to achieve this with a custom script using the Script Runner plugin.
I've found a script to add labels automatically. Maybe you can customize that script.
Hope this helps
*This is a fix for Jira Service Desk*
I was able to solve this with a simple non workflow related workaround
Project Settings -> Request types- >Edit the request you want to add labels to -> Add a "Hidden" labels field with the label you need in "Preset value". This will ensure that when the issue is created, the label automatically gets added to a issue of that type.
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