Is there a way to automatically add a Label for a created JIRA issue?

I've setup a Zapier integration so that any new alerts in PagerDuty will create a new issue in JIRA for our Ops team to see.

Is there any way to automatically add a Label to these newly created JIRA issues? So the workflow might look like:

PagerDuty alert > new JIRA issue created > the "PD-Alert" Label is automatically added to the JIRA issue

Is this possible at all?

5 answers

Solved this without expensive plugins for Jira enterprise V7.4.2:

1 Edit the workflow->"create transition" to add a post function to the create step. 

2 (for some reason you cant edit label as a field directly) so add your label-name to a tmp custom field that is a text string.

3 add another post function that copied this field to the labels field

4 clear the tmp custom field value.

Hi Johnson,

JIRA does not have a built-in feature for that, but I believe you should be able to achieve this with a custom script using the Script Runner plugin.

I've found a script to add labels automatically. Maybe you can customize that script.

Hope this helps

@Rodrigo Sogari [Atlassian] Thanks for the very quick reply – much appreciated.

Script Runner looks promising but it does not run on Cloud instances. Bummer. Do you have any other suggestions?

@Rodrigo Sogari [Atlassian] HI

How to add 'Labels' automatically on Transition/State change ( i.e  changing the bug status (Ex) to 'Open' to 'close' state.Does JIRA support for this.

Please Comment.

0 vote

*This is a fix for Jira Service Desk*

I was able to solve this with a simple non workflow related workaround

Project Settings -> Request types- >Edit the request you want to add labels to -> Add  a "Hidden" labels field with the label you need in "Preset value". This will ensure that when the issue is created, the label automatically gets added to a issue of that type.

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