Is there a setting for emails with .msg attachment?

Having an issue where Users are emailing an issue into my service desk with an attachment that is an email, i.e. .msg file type and it is not picking up the email to create the issue. Is there a setting i need to trigger?

1 answer

0 votes

No, there's no way that JIRA could know that an arbitrary attachment is an email.  You need to get your users to use "forward" properly instead of "create new email and attach another", or configure your mail server to stop doing it for them.

Hey Nic, thank you for your response. It is not a straight forward of an email though. it is occuring for example when we send in a Task with multiple email attachment as reference to the Issue being emailed. We can work around it by attaching the emails to the Task/Issue after the fact but not ideal. And was wondering if there is a setting that i missing.

I don't know what you are looking for when you say "setting". A setting for what? JIRA is picking up the incoming email and converting it to an issue. It has no way of knowing that arbitrary attachments are anything other than attachments. If you want multiple issues creating, stop attaching email and send them instead.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,110 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot