Is there a plugin for JIRA integration with SysAid?


2 answers

1 votes

What does the marketplace (and, of course, SysAid's website) say about it?

Thank you @Nic Brough [Adaptavist]  From Atlassian marketplace:

Sorry! We didn't find any matching add-ons.

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SysAid chat also routed me to  SysAid API guide:

Looks like there should be a way to develop plugin using API wsdl file.

In other words, most probably plugin doesn't exist but can be created using both sides APIs.

Entered tickets into both companies support desks to get detailed documentation in case we decide to go this way.  Wondering about complexity of this project.



Ok, it's always worth a quick look before you start going for development - just wanted to check that you'd looked in the main places!

I'm not aware of anything to do this either.  So, yes, development is probably needed.  This is where you need to have a think about the requirements, and I usually start by thinking about events - is it <event> in JIRA needs to trigger a change in SysAid, or <event> in SysAid triggers JIRA?  Or both?  That often determines what you need to code for - if it's JIRA events, you might want to do it with listeners, post-functions or webhooks that poke SysAid.  If it's SysAid events, then you'll want to have SysAid poke JIRA over its REST inerface.

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