I have a custom field 'Cell_Phone' that a creator of an issue provide details for at creation of an issue. I want to be able to send out an SMS to that cell phone number provided at two different workflow transition stages. E.g. at date and time ''created' and 'closed/rejected' stages of the issue.
e.g. - 'issue EE10' created 24 April 17 15h15: SMS gets send out to the cell phone number xxxxxxxxx
- issue EE10 comes to completion and custom field 'date case closed' is updated, then an SMS get send out to xxxxxxxxx again.
Basically, right after a specific workflow transition, an SMS using a custom field within the workflow get send out.
Please share ideas on how I can accomplish this
Zapier allows you to create automation rules to integrate JIRA and Twilio (the de-facto SMS service provider of the web).
And there is also this dedicate add-on which may suit your needs: https://marketplace.atlassian.com/plugins/com.polontech.jira.smssender/server/overview
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot