I have a custom field 'Cell_Phone' that a creator of an issue provide details for at creation of an issue. I want to be able to send out an SMS to that cell phone number provided at two different workflow transition stages. E.g. at date and time ''created' and 'closed/rejected' stages of the issue.
e.g. - 'issue EE10' created 24 April 17 15h15: SMS gets send out to the cell phone number xxxxxxxxx
- issue EE10 comes to completion and custom field 'date case closed' is updated, then an SMS get send out to xxxxxxxxx again.
Basically, right after a specific workflow transition, an SMS using a custom field within the workflow get send out.
Please share ideas on how I can accomplish this
Zapier allows you to create automation rules to integrate JIRA and Twilio (the de-facto SMS service provider of the web).
And there is also this dedicate add-on which may suit your needs: https://marketplace.atlassian.com/plugins/com.polontech.jira.smssender/server/overview
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