In Service Desk there are Agents (licensed) and Customer Portal users (unlimited, yet required to create account). Developer is external from this point of view, and can usually interact with the project internally, with no customer interaction possible. It is Agent who works as FLOS and dispatches requests to developers.
It's covered pretty clearly at https://confluence.atlassian.com/servicedeskserver034/setting-up-service-desk-users-875313790.html
To answer your question: end user does not need Agent license, and Service Desk license does not limit end users, custoemrs and developers access toproject in any way.
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs