Is possible to know the email that was sent to open JIRA?

[Jonathan M_]

Hello,

Our organizations has two emails to open a Jira case, example:

• product1@support.com
• product2@support.com

At the end it create a Jira case as needed, however we are looking for a way to know which email the user used to open the case and have a field in the case that let us know.

I thought a custom filed in Configure screen but were not able to find any option that have this info.

Is there a way to know this?

Thanks!

[Trudy Claspill]

Hello @Jonathan M_ 

Are these used to create issues in a Service Management project or in a Software project?

Can you share with us the reason you use two emails?