Are there any side effects of clearing the resolution every time an issue changes status? Would there be any impacts to the standard reports?
Our workflows are typically set up to allow all statuses to transfer to any other status, which simplifies workflow management, but doesn't provide an easy way to clear the resolution if a user accidentally drags something into done. I want to add a post function to all transitions (other than those that set the resolution to Done) to clear the resolution, so that dragging an issue to any status other than a "Done" status will reset a resolution. Will this have unintended consequences?
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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