Is it safe to clear issue resolution on every status transition?

[Connor Valan]

Are there any side effects of clearing the resolution every time an issue changes status? Would there be any impacts to the standard reports?

Our workflows are typically set up to allow all statuses to transfer to any other status, which simplifies workflow management, but doesn't provide an easy way to clear the resolution if a user accidentally drags something into done. I want to add a post function to all transitions (other than those that set the resolution to Done) to clear the resolution, so that dragging an issue to any status other than a "Done" status will reset a resolution. Will this have unintended consequences?

[Nic Brough [Adaptavist] · Accepted solution]

No, it does no harm, and setting it to empty when it already is does not write to the history.  It's actually a recommended practice, especially if your workflow is complex.