Is it possible to use different email addresses in Service Desk to create different request types?

This question is in reference to Atlassian Documentation: Receiving requests by email

I'd like to be able to use different destination email addresses (aliases in GMail) to allow Service Desk to create a different request type depending on the email address that the message was sent to.  For example, I'd like to use to create notification issue types that we can use to have our systems send automated messages regarding backup statuses, etc.  I'd like to create a different target email, say, that could be use d to route system error messages or outage notifications.  It looks like Email Handlers would be the way to do this, but from what I can see Service Desk doesn't support those.  Is there a way to make Email Handlers (or some other Service Desk function) behave the way I've described?

1 answer

1 accepted

Accepted Answer
9 votes

Hello Ronald,

There is no way to use multiple email address to a single Service Desk, but there is a issue to do it you can vote it. And I think you looking for something like this


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