Is it possible to use different email addresses in Service Desk to create different request types?

This question is in reference to Atlassian Documentation: Receiving requests by email

I'd like to be able to use different destination email addresses (aliases in GMail) to allow Service Desk to create a different request type depending on the email address that the message was sent to.  For example, I'd like to use itnotify@example.com to create notification issue types that we can use to have our systems send automated messages regarding backup statuses, etc.  I'd like to create a different target email, say italert@example.com, that could be use d to route system error messages or outage notifications.  It looks like Email Handlers would be the way to do this, but from what I can see Service Desk doesn't support those.  Is there a way to make Email Handlers (or some other Service Desk function) behave the way I've described?

1 answer

1 accepted

Hello Ronald,

There is no way to use multiple email address to a single Service Desk, but there is a issue to do it https://jira.atlassian.com/browse/JSD-798 you can vote it. And I think you looking for something like this https://confluence.atlassian.com/servicedeskcloud/blog/2016/01/automatically-triage-email-requests.

Regards,
Lameck. 

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