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Is it possible to transition a Service Desk issue using the API in Jira Cloud

Anuj M Kachapati

Hello, I was wondering how can I go about changing the status of an issue in Jira Service Desk through the API? I'm getting the following response with no available transition even though the same user can change the issue status in the UI.

{
    "size": 0,
    "start": 0,
    "limit": 50,
    "isLastPage": true,
    "_links": {
        "self": "https://grepsr.atlassian.net/rest/servicedeskapi/request/MC-91/transition",
        "base": "https://grepsr.atlassian.net",
        "context": ""
    },
    "values": []
}

Accepted answers

Charlie Misonne

Transitioning issues via the REST API is definitely supported. You can see the documentation and an example on this page.

You have to provide the transition ID in your json payload.

Can you share the request you're actually making and the response code you're getting? Should be 201, 400, 401 or 404

All comments

Charlie Misonne

Transitioning issues via the REST API is definitely supported. You can see the documentation and an example on this page.

You have to provide the transition ID in your json payload.

Can you share the request you're actually making and the response code you're getting? Should be 201, 400, 401 or 404

Anuj M Kachapati

Thank you for your response Charlie. This worked for us

https://grepsr.atlassian.net/rest/api/2/issue/{issue.id}/transitions?expand=transitions.fields

The "?expand=transition.fields" part was needed to make it work

Charlie Misonne

Ok good to know!

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