This question is in reference to Atlassian Documentation: How to Limit Service Desk Visibility to Customers on Portal
We want to give customers the right to raise E-Mail (and Telephone) requests only. So we want to switch off the customer portal completely. What has to be configured and how?
Define the users in the customer list and set your "Request security" as "Only people on my customers list can raise a request".
Rest of the users will get an error when they try to access your portal. It is not really disabling it but more like access controlling of your portal. Should work. Try. Unles you have a different use case.
Let me know.
We have this same issue. We want to completely disable the web portal and provide email support ONLY. We do not EVER want an end-user to land on the web portal, and we certainly don't want them to be able to see a list of all portals in the system. We want ANY email address to be able to send a support email, and for that email address to receive the auto-reply and any further communication from our engineers. However we NEVER want them to receive a portal account sign-up email or other communication about a web portal.
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