Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is it possible to share jira issue with external email?

we have subcontractor working with us, and I want to share with him the relevant bugs. I don't really need him to fully collaborate within jira, but just to have reference and relevant data from specific issues

Is it possible to share with him only his relevant issues, without allow him to access our project? 



3 answers

1 accepted

Hi everyone,

Have you tried external share for Jira? It's useful because it offers a live view of Jira issues, without using up licenses, and makes it very easy to email issues to external users, while letting them comment and add attachments too!

Let me know if this helps!

tnx. Nice add on, yet not free of charge :( 

Thanks for your feedback Eran, all our apps are available for free to registered charities and non-profits if you work for one of those. :)

We're also just releasing a lite version to get you started :)

Like Eran Kaufman likes this
0 votes
Joe Pitt Community Leader Jun 02, 2019

Not through JIRA directly. You can produce reports, download them, and send them to him. Unless you have information he isn't allowed to view the easiest solution is to give him only browse permission to the projects they need to see.  For users I have with similar requirements I have a project role called 'browse only' and assign them to that role. In the permission scheme that role only has browse permission. 

0 votes
Ignacio Pulgar Community Leader Jun 02, 2019

If using up a license is not a problem, I'd suggest this solution:

  1. Create a custom field of type User Picker (multiple users) and name it ie: Invited Users.
  2. Add that field to the permissions you'd like the external user to count with (ie: Browse Projects)
  3. Add the field to the project's screens.
  4. Edit the issues you'd like the external user to be able to see (and therefore, be able to be notified, as per the notification scheme settings) by setting that user into the Invited Users field.

After that, the external user will be abie to see and be notified of changes just of the issues you want.

will the external user be able to see only these issues, and not the others, even within the same project?

what will happen if the external user tries to see other issues in that project?

The external user would only be able to view those issues, and not any others in the project.

Should that user enter the URL of an existing issue where the Invited Users field lacked her username, a message would be shown instead of viewing the issue, stating:

"The issue you are trying to see does not exist or you do not have permissions to see it".

ok, tnx for the assistance. will check with my colleagues if this solution answers their need

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you