We are trying to integrate with a product called QA Complete and we are mapping JIRA Summary to their Title. Their default is 100 characters and we don't know if we can increase it. I didnt' see a way to decrease the Summary field length in the admin area.
It's a 254 character string in the database, and the html lets you do that. There's very little reason to reduce that, which is why there's no option in the UI (Over many years, I've seen a couple of dubiously-reasoned requests to increase it, but I think this is the first to reduce it)
If you had your own install, you could impose a simple limit in the .vm that generates the field, but I don't think you're allowed to hack bits of code like that in OnDemand.
I know this is old, but this is a terrible response. Any reason an admin has to reduce the limit is valid. That's not up to you.
Personally, I have a user that keeps typing multiple sentences in the field, including the resolution (he creates the issues after the fact). That's not the purpose of the "Summary" field. I want the summary field to be limited so when I'm browsing through the issue list I can quickly and accurately ascertain the purpose of an issue. I don't want to read a novel.
If you need more details, that's what the details field is for.
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