Is it possible to run jelly based on priority of issue?

I want to run jelly based on the priority of issue.

Say - if an issue is Urgent and has not been updated in last 1 day, then Assignee should get an escalation mail.

If an issue is of High Priority and not been updated in last 2 days, then assignee should get escalation mail

How can i achieve this?

2 answers

1 accepted

0 votes

There's a standard answer for this - https://confluence.atlassian.com/display/JIRA/Jelly+Escalation

The whole point there is that you define a filter that specifically says things like, um, "priority = X and updated over 2 days ago".

1 votes
Andrei [errno] Community Champion Feb 26, 2013

i'd use filter subscriptions:
https://confluence.atlassian.com/display/JIRA/Receiving+Search+Results+via+Email - very flexible setup and will notify appropriately

But in filter subscription I wont be able to send mails to individual users.

Andrei [errno] Community Champion Feb 26, 2013

why not? sure you will

It will also list all the issues which are not relevant to particular user.

Andrei [errno] Community Champion Feb 26, 2013

???

AND ( assignee = currentUser() )

read the docs

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,849 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot