Is it possible to run jelly based on priority of issue?

I want to run jelly based on the priority of issue.

Say - if an issue is Urgent and has not been updated in last 1 day, then Assignee should get an escalation mail.

If an issue is of High Priority and not been updated in last 2 days, then assignee should get escalation mail

How can i achieve this?

2 answers

1 accepted

0 vote

There's a standard answer for this - https://confluence.atlassian.com/display/JIRA/Jelly+Escalation

The whole point there is that you define a filter that specifically says things like, um, "priority = X and updated over 2 days ago".

1 vote
Andrei [errno] Community Champion Feb 26, 2013

i'd use filter subscriptions:
https://confluence.atlassian.com/display/JIRA/Receiving+Search+Results+via+Email - very flexible setup and will notify appropriately

But in filter subscription I wont be able to send mails to individual users.

Andrei [errno] Community Champion Feb 26, 2013

why not? sure you will

It will also list all the issues which are not relevant to particular user.

Andrei [errno] Community Champion Feb 26, 2013

???

AND ( assignee = currentUser() )

read the docs

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

770 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you