Is it possible to run jelly based on priority of issue?

I want to run jelly based on the priority of issue.

Say - if an issue is Urgent and has not been updated in last 1 day, then Assignee should get an escalation mail.

If an issue is of High Priority and not been updated in last 2 days, then assignee should get escalation mail

How can i achieve this?

2 answers

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Accepted answer

There's a standard answer for this -

The whole point there is that you define a filter that specifically says things like, um, "priority = X and updated over 2 days ago".

i'd use filter subscriptions: - very flexible setup and will notify appropriately

But in filter subscription I wont be able to send mails to individual users.

why not? sure you will

It will also list all the issues which are not relevant to particular user.


AND ( assignee = currentUser() )

read the docs

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