Is it possible to make JIRA send emails with different subjects based on activity?

Hi everybody,

We have JIRA configured so admins get emails for every JIRA issue created and any time an issue has been updated (status update, comments, etc.). The problem is that, when there is a lot of traffic, it's easy to miss comments because all emails look the same on their subject line which is just "[JIRA] (issue code) issue name".

Is there a way to have subject lines be different based on what triggered the email? Something like "[JIRA] (New Comment) issue name" / "[JIRA] (New -> In Progress) issue name", etc.

Thank you,

Antonio

1 answer

1 vote
Lenard Lee Atlassian Team Nov 17, 2017

Hi Antonio,

It depends on whether you are using JIRA Server or Cloud. For Server, you should be able to modify templates for different actions such as issue created, issue deleted and etc. I don't think this is possible in Cloud due to the restrictions.

A good place to look at more details would be in Customizing email content.

I hope this is what you are looking for.

Best regards,
Lenard

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

22,866 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you