Some of our clisent are big organization, and while several of their employee can open tickets, we need the ability for manager there to see all open tickets.
Is there a way to configure that?
I've tried using user/group picker field and assigning permissions and couldn't get it to work on the customer service desk, it seems the service desk links issues to the reporter field only (which can only ever have one reporter at a time). If you do get it to work, I would like to know how.
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