Is it possible to have 2 customers in service desk share the tickets they open?

Hi,

 

Some of our clisent are big organization, and while several of their employee can open tickets, we need the ability for manager there to see all open tickets.

Is there a way to configure that?

 

Regards


Daniel

2 answers

0 vote
Timothy Chin Community Champion Nov 16, 2014

Create a custom field user/group picker. The permission to view the issue (project / issue level) should be given to that custom field.

Thx

Does it work for customer in JIRA service desk as well?

Timothy Chin Community Champion Nov 16, 2014

I believe so. Give it a try with a test project and test Service Desk.

I've tried using user/group picker field and assigning permissions and couldn't get it to work on the customer service desk, it seems the service desk links issues to the reporter field only (which can only ever have one reporter at a time). If you do get it to work, I would like to know how.

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