Is it possible to filter out what is sent in emails? Edited

My team is looking to have a link to the customer portal sent out in the emails users receive instead of the response that we have sent. This is to cut down on any non-secure information being sent and intercepted via email services.

1 answer

0 vote

Hi Ilyana, 

In that case you simply need to customize your e-mail notification as described on this documentation

In your case you need to remove the variable ${comment} in the notif, and replace it with something like
"You can check our answer by clicking here : "
And insert or the variable 
${atlassian.url} with is the link to your portal, or (in my opinion this one is better) ${request.url} which links directly to the request in itself in the portal. 

Hope it helps ! 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,335 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot