Is it possible to customize the fields shown at the CreateIssue.jspa URL?

Question

So to make a long story short:

* we're using Jira 9.4.x in data center
* our company does not have Jira Service Management
* our company does not allow us to customize any of our screens or fields in Jira, since it's being managed for numerous teams

My goal

Have a few URLs displayed on a Confluence page for users to submit different issues/bugs/etc to our team. Depending on which URL our users click, it'll take them to the CreateIssue.jspa URL with a pre-populated project key, issue type, and some other fields pre-populated using a URL such as:

https://jira.site.internal/secure/CreateIssue.jspa?issuetype=1&pid=123&summary=text_here

Problem

This URL method works but it displays ALL fields to the end-user. I would prefer to only display relevant fields when they reach the CreateIssue.jspa page.

Next steps + potential solutions?

I have noticed that you can customize the fields visible when you actually click the Create button at the top nav bar, and then you get the Create Issue modal.

So, does anyone know if it's possible to do this all within a URL? Perhaps it's at a different URL, or maybe requires a different parameter to be passed?

Thanks in advance, and hopefully my question makes sense.

damongaylor · Answer

I was looking to do the same thing.  I like to keep my intake form simple so people focus more on content.  The modal displays all fields per scheme.  I lack the permission for that, but at least I can stop trying to figure out a solution

I also assume it would compete with Service Desk so not hopeful for change here.  If you do have Service desk, you might be able to automate creating/moving issues into other projects.  You'd have to play around with that a bit, but pretty sure you can find a solution there.

Ramen Booko · Answer

@Jim Knepley - ReleaseTEAM let me know if you find anything. I appreciate your help so far!

Jim Knepley - ReleaseTEAM · Answer

I would need to hack at that to see if it's possible. Even if it were feasible, there's a good chance it wouldn't be in the future.