Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,465,317
Community Members
 
Community Events
176
Community Groups

Is it possible to configure a Filter to send email notification to the Assignee in addition to a user group?

I have a filter which returns overdue issues and sends email notification to the PM group. Jira allows only one user/group to be selected as the recepient. Is it possible to select the Assignee in addition to a user group as the recepients?

2 answers

1 accepted

6 votes
Answer accepted

May be I will explain a bit more. You need two filters and two subscriptions

Filter 1

  • Condition: duedate < now() and resolution is empty
  • Subscription: Daily to all PM group

Fiilter 2

  • Condition: duedate < now() and resolution is empty and assignee=currentUser()
  • Subscription: Daily to all development group containing all people who can be the possible assignees

Thanks mate. It seems to be working now. The mistake which I made last time was that all the possible users were not added to the development group. It works now and sends the email notification to the respective assignee only.

Like # people like this

@Sauddawood Saud so not all of the users from that group receive the email?

@Renjith Pillai Hi Renjith, many thanks for your answer.
Can you please explain where to enter the filter? 

 

best 

Karima 

0 votes

What we used to do was to create the filter with Assignee as 'Current User' and create the subscription for the group that includes all the people in the project. With this, Jira will create customized emails with the issues valid only for each individual and sends out the notification. If you want some other group to receive all the overdue issues create another filter without the 'Current User' criteria and create another subscription for that group.

Another feature that may come handy in this case is to define the second filter first and then create the first filter (including the 'Current User' criteria) by mentioning filter = <<id of the filter create in the above step>> in the JQL query. With this you will avoid repeating the selection criteria of the issues twice.

Thanks Renjith but let me clarify my question a bit further.

My filter query is [duedate < now() and resolution is empty] which I have configured to run everyday at a particular time. It works fine as it returns all the issues which are past their due date for all assignees and sends the email to the PM group but my requirement is to additionally send the automated email to the respective assignees as well telling them about the issues which are assigned to them which are overdue instead of the Project manager manually forwarding the list of oustanding issues to each assignee every day.

I tried your suggestion by modifying the query to [duedate < now() and resolution is empty and assignee=currentUser()] but it doesn't work. Am I missing something here.

Suggest an answer

Log in or Sign up to answer