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Is it possible to add email replies with subject line change as comments in jira?

Hema TB
Hema TB
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January 11, 2022

we have rare scenario that, when someone send an email that will be creating a new ticket in jira and anyone send reply to the original email they are changing the subject line and reply to the original email, this will added as a new ticket instead of adding as a comment to the original ticket.

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Christian Vollbrecht
Christian Vollbrecht
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November 9, 2023

Did you find a solution for this?

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Hema TB
Hema TB
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
January 11, 2022

Is it possible to add email replies with subject line change as comments in jira instead of creating new ticket. Please suggest any solution for this.

 

Thanks in Advnace

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