Is it possible to add email replies with subject line change as comments in jira?

Question

we have rare scenario that, when someone send an email that will be creating a new ticket in jira and anyone send reply to the original email they are changing the subject line and reply to the original email, this will added as a new ticket instead of adding as a comment to the original ticket.

Christian Vollbrecht · Answer

Did you find a solution for this?

Hema TB_riv4qc · Answer

Is it possible to add email replies with subject line change as comments in jira instead of creating new ticket. Please suggest any solution for this.

Thanks in Advnace