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Is it possible to add an attachment to a resolved or closed issues?

Joe Murphy
Joe Murphy May 19, 2021

I need to be able to add an attachment to tickets that are already marked "resolved" status. How can I do this? I was thinking maybe it's a property setting for the resolved status in the workflow, but wasn't sure what exactly would need to be set for the property. Any help is appreciated.

 

 

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Vero Rivas
Vero Rivas
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May 19, 2021

Hi @Joe Murphy 

  I just tried it right now on my cloud instance, I have closed a ticket and it allows me to attach, I attach the screenshot

rpta.JPG

Cheers

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