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Is it possible for non-licensed users to create a ticket in Jira from an email? Edited

Hello,
I saw here that it's possible to create a ticket in Jira directly from an email for licensed users.
But is it possible for non-licensed users? 
Thank you for your answers !

2 answers

Hi @Romy Roger  Welcome to Atlassian Community!

It's feasible to create an issue via email for non-jira users. For this you need to set Default Reporter in Mail Handler.

Thanks

V.Y 

Jack Community Leader May 31, 2021

And the default user must be licensed. The idea here is that issues created by non-licensed users will be created under the licensed user account.

Like Dirk Ronsmans likes this
0 votes
Dirk Ronsmans Community Leader May 31, 2021

Hi @Romy Roger ,

You don't specifically mention whether you use Jira Service Management (JSM) or Jira Software.

For Jira Software it's not that easy, but you can use the work around mentioned by @Vikrant Yadav to set a default reporter.

For JSM its perfectly possible but you need to use the Jira Service Management email handler and not the regular email one.

https://confluence.atlassian.com/servicedeskserver033/receiving-requests-by-email-861255251.html

Hi @Dirk Ronsmans ,

I use Jira Software, I will try with the work around mentioned by @Vikrant Yadav  :) 

Thank you for your help!!

Like Vikrant Yadav likes this

@Romy Roger Cool! Glad to hear it helps you :)

 

Thanks

V.Y

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