Is it possible for non-licensed users to create a ticket in Jira from an email?

[Romy Roger]

Hello,
I saw here that it's possible to create a ticket in Jira directly from an email for licensed users.
But is it possible for non-licensed users? 
Thank you for your answers !

[Vikrant Yadav · Accepted solution]

Hi @Romy Roger  Welcome to Atlassian Community!

It's feasible to create an issue via email for non-jira users. For this you need to set Default Reporter in Mail Handler.

Thanks

V.Y 

[Jack Brickey]

And the default user must be licensed. The idea here is that issues created by non-licensed users will be created under the licensed user account.

[Thijs]

Additionally (what I struggled with) was that the user also needs access to the project where it will create the issues.

[Vikrant Yadav]

@Thijs yes user must have create issue permission to create issue in a project. If you set default reporter then that reporter should have create issue permission in that project. 

[Dirk Ronsmans · Accepted solution]

Hi @Romy Roger ,

You don't specifically mention whether you use Jira Service Management (JSM) or Jira Software.

For Jira Software it's not that easy, but you can use the work around mentioned by @Vikrant Yadav to set a default reporter.

For JSM its perfectly possible but you need to use the Jira Service Management email handler and not the regular email one.

https://confluence.atlassian.com/servicedeskserver033/receiving-requests-by-email-861255251.html

[Romy Roger]

Hi @Dirk Ronsmans ,

I use Jira Software, I will try with the work around mentioned by @Vikrant Yadav  :) 

Thank you for your help!!

[Vikrant Yadav]

@Romy Roger Cool! Glad to hear it helps you :)

Thanks

V.Y