My development team uses Slack with the JIRA Cloud app. We regularly want to provide links to JIRA issues by typing the key in a Slack message, e.g. ABC-123.
JIRA Cloud allows us to do this, but a large summary of any cited issue will appear in the Slack channel. If a user mentions three or four issues (e.g. during a summary of his tasks for the day), this takes up a lot of space and the summary itself often gets bumped off the top of the screen. This is verbose and confusing and makes it harder 'at a glance' to keep track of which developers are doing what.
Is it possible to retain the capability of linking to JIRA but (by default) hide the summaries? The best solution would be for the summaries to appear 'collapsed' by default (perhaps displaying the JIRA key and first few words of the summary as a single line in the Slack channel), so that a reader could click an 'Expand' arrow to view the whole summary plus other properties such as Status or Assignee. The second-best solution would be for the JIRA keys to appear as hyperlinks to JIRA (in a web browser).
I'm not an admin on the team so I can't test for myself what's possible, but I'd like to present a recommendation / solution rather than a problem. If anyone has any suggestions I'd be grateful.
Hi @Mike Daly,
You can enable the condensed notifications by opening the configuration page from your Slack channel.
In your channel, type one of:
and then from the configuration page for that channel, choose the "Compact" message style.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in talking to 20 people planning t...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs