Is it possible for JIRA Cloud links to appear collapsed by default in Slack?

My development team uses Slack with the JIRA Cloud app. We regularly want to provide links to JIRA issues by typing the key in a Slack message, e.g. ABC-123.

JIRA Cloud allows us to do this, but a large summary of any cited issue will appear in the Slack channel. If a user mentions three or four issues (e.g. during a summary of his tasks for the day), this takes up a lot of space and the summary itself often gets bumped off the top of the screen. This is verbose and confusing and makes it harder 'at a glance' to keep track of which developers are doing what.

Is it possible to retain the capability of linking to JIRA but (by default) hide the summaries? The best solution would be for the summaries to appear 'collapsed' by default (perhaps displaying the JIRA key and first few words of the summary as a single line in the Slack channel), so that a reader could click an 'Expand' arrow to view the whole summary plus other properties such as Status or Assignee. The second-best solution would be for the JIRA keys to appear as hyperlinks to JIRA (in a web browser).

I'm not an admin on the team so I can't test for myself what's possible, but I'd like to present a recommendation / solution rather than a problem. If anyone has any suggestions I'd be grateful.

Many thanks,

Neil Talbott

3 answers

1 accepted

1 vote
Answer accepted

Thanks for the feedback, @Neil Talbott. I'll create a enhancement request to support a compact display for issue previews. We currently support a compact display already for notifications, but not for previews.


Many thanks Rich!

Hi Neil. We've got this working in channels now. Is this sufficient?

Screenshot 2017-07-31 07.25.32.png

Hi Rich - this looks great! Looking forward to seeing it rolled out - this will make our daily summary channel so much easier to read without losing contextual info.

Many thanks again!


This is already rolled out. You'll need to update your subscriptions to use the "Compact" view instead.

Hi Rich,

We've been using this new feature for the last couple of weeks and have found it to be a huge improvement. Thanks so much for implementing this and doubly so for such a great response time!

Many thanks once again and best wishes,


Does this still work? We have JIRA Cloud installed, and I'm using Slack's Compact view, but I still see the full JIRA description in my Slack channels. Others in my org confirm that they see the same.

Hi Mike - while I can't help unfortunately, I can confirm that there has been no regression and that this behaviour still works for my team as previously.

@Rich Manalang, is there something that needs to be enabled for this functionality?

Dave Meyer Atlassian Team Mar 19, 2018

Hi @Mike Daly,

You can enable the condensed notifications by opening the configuration page from your Slack channel.

In your channel, type one of:

/jira manage
/jira info

and then from the configuration page for that channel, choose the "Compact" message style.




Yep, that worked. Thanks, @Dave Meyer!

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