Is Attach Screenshot capability removed in JIRA?

Some of my BA's reported to me today that this capability is missing from the "More" menu on a JIRA issue. It does appear to be gone, but I don't see any updates to this documentation page. I've suggested to them that they capture a screenshot through other means and hit CTRL-v in the Description field to paste it (which also yields an attached image). We're on Windows using Chrome or IE11. 

I can attach files; it is the attach screenshot option that is missing.

1 answer

1 accepted

8 votes
Accepted answer
Rodrigo Rosa Atlassian Team Aug 25, 2015

Hi Paul,

This is actually a new feature that was just released for JIRA Cloud. Here's the steps to attach an screenshot to an issue:

1. Attaching a Screenshot via File picker:
1.1 More
1.2 Attach File
1.3 Select save image

2. Attaching Screenshot from clipboard:
2.1 Take Screenshot in clipboard:
2.1.1 MAC: *Control + Command + Shift* (*3* or *4*) to take screenshot
2.1.2 Windows: *Print Screen* or *ALT + Print Screen* to take screenshot
2.2 Use paste directly on issue view screen (you just need to open the issue):
2.2.1 MAC: Command + V
2.2.2 Windows: CTRL + V

This is intended to reduce the number of steps necessary to attach screenshots to a page. Here's a documentation on [Attaching Screenshot|].

Excellent. I also see that anywhere the field, Attachment, is present, that is also a valid drop target for the clipboard. Really nice. Sorry I missed this.

Wow, I love it! There needs to be some feature discover tool tips here though, how are we to know we can paste stuff?

This only seems to work if you have the ticket open. I was unable to paste a screenshot from the Create Ticket, Edit Ticket, or anywhere from the scrum board.

Also, at the time of this comment, the link to the KB article about Java 7 and Chrome is a bad link.

@Judy - I think we all would love the ability to drop the clipboard onto the detail panel of the open issue on the scrum board. Indeed not yet supported. Good call.

This feature was working again Monday and yesterday morning -- but seems to have reverted again. Can you please fix this?

@Rodrigo Sogari [Atlassian] that's completely not discoverable. It's great that you can paste from the issue description, but there's no way to know that without RTFM. Add a tooltip or something.

I agree. Nice functionality, but it's not very intuitive without some caption/label indicating that you can just do a Ctrl-V to paste the image in.

There is no way my team members will realize they can do this. Please add the menu back.

@Rodrigo Sogari [Atlassian] - I agree with the others, pasting from clipboard is not discoverable as-is. Especially since it works when you've opened the issue but doesn't work from the Agile Board. The workflow when using Agile Boards is now more clunky than it was if you want to paste from the clipboard.

I tested this feature but unfortunately I have performed several times ctrl+v until the insert dialog opens. Has anybody the same behavior?

please can u restore it for self hostet JIRA version? that not really customer friendly....

Poor implementation of a new feature.

Not only is it not documented in the updates but.  You now have to click to open an issue in a scrum board before you can add an attachment.  Before all you had to do was use the short cut key "." then attach screen shot, or use the dropdown in the sprint board.  This feature is a step backwards and has confused my customers so much I may have to stay with 6.4.11 until you get it fixed. 

Spoke to soon but this is a prime example of changing GUI without letting customers know.

If you use the "." and choose Attach file.  You can then paste a screenshot.  It would be helpful if the screen for attach file says something about screenshots also.

We have just upgraded to 7.1.2 and discovered the attach screenshot is removed. I have tried repeatedly in Firefox and Chrome to execute the 'improved procedure' and it simply does not work. Dragging files to the issue screen also does not attach them - with the PDF's they just open in the browser.

There is no way this is better than what we had before, i'm surprised Atlassian let this one slip through.

Please fix and re-enable the menu options. By all means keep your alleged 'improvement' there as well but for lots of us it simply does not work.

This was not a good idea.  Completely non-obvious.  I had to do a Google search to find this page to learn how to do it.  Why couldn't you just leave "Attach a screenshot" in?

This feature used to work for me but today it does not. What would stop this functionality from working?

Ctrl+V to attach a snipping tool screen shot has to work... it just has to!

I have the same experience as Daniel. This feature used to work, but is not working today. Can someone please investigate.

We are also having the same issue as Daniel.  Our entire team is reporting that they can no longer paste images from the clipboard.  I have tried it myself in every browser and nothing works.  I hope this can be resolved quickly.

Also not working for me since a couple of days. Hope this would be solved fast. 

They have a fix and are going to release it on the next maintenance window.

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