Thanks for your interest in Zephyr.
It seems this is a case we need to troubleshot via our ticketing system so that one of our engineers can get directly on to a screen share meeting with you to resolve it
Can you provide us your official email id so that we can raise a ticket on your behalf?
Else please sign up to our support site "https://support.getzephyr.com/hc/en-us" and use the option "Submit a Case" to raise a ticket with us
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