Invalid Server ID error

hi, i am unable to generate a license for JIRA because i am receiving the attached error.

Server ID B12M-1W4M-4NMO-8IY6

i had a ticket open to change the server ID (i will link it in comments) and the new server id does not work.

please help. i need a working server id to generate a license.

thank you!

1 answer

Are you trying to generate a new server ID for a test instance? If so, the following is one way to generate a new id:

If you would like to change the server ID on your test installation, you will need to acquire a new server ID for your test environment:

  1. Install a new, temporary instance of JIRA. See Installing JIRA. Make sure the installation points to a new empty home directory.
  2. Start the new, temporary JIRA instance.

  3. Run the following query on your new JIRA database:

    select * from propertystring where id in (select id from propertyentry where PROPERTY_KEY='jira.sid.key');
  4. Use this new Server ID in your test instance

    UPDATE propertystring SET propertyvalue = '<NEW_ID>' where id = <ID>;

    (info) The format is 4 sets of 4 capitalized alpha numeric characters separated by hyphens. Example: BP8Q-WXN6-SKX3-NB5M

  5. Restart your test JIRA server

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

792 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you