Invalid Server ID error

[Josephine Cheatham]

hi, i am unable to generate a license for JIRA because i am receiving the attached error.

Server ID B12M-1W4M-4NMO-8IY6

i had a ticket open to change the server ID (i will link it in comments) and the new server id does not work.

please help. i need a working server id to generate a license.

thank you!

[Deleted user]

Are you trying to generate a new server ID for a test instance? If so, the following is one way to generate a new id:

If you would like to change the server ID on your test installation, you will need to acquire a new server ID for your test environment:

1. Install a new, temporary instance of JIRA. See Installing JIRA. Make sure the installation points to a new empty home directory.

2. Start the new, temporary JIRA instance.

3. Run the following query on your new JIRA database:

   select * from propertystring where id in (select id from propertyentry where PROPERTY_KEY='jira.sid.key');

4. Use this new Server ID in your test instance

   UPDATE propertystring SET propertyvalue = '<NEW_ID>' where id = <ID>;

   The format is 4 sets of 4 capitalized alpha numeric characters separated by hyphens. Example: BP8Q-WXN6-SKX3-NB5M

5. Restart your test JIRA server