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Internet is disconnected while setup the jira Edited

I have just installed jira. I crossed the db setup and all. While choosing the avatar internet got disconnected. After got internet, Im not able to continue the further steps. I am getting error while type my ip 64.202.186.248:8080 it showing "

This site can’t be reached

64.202.186.248 refused to connect.

 

 

2 answers

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Answer accepted
Ismael Jimoh Community Leader Jul 06, 2019

Hi @Slice Carving 

You would need to drop your database and reinstall JIRA.

While JIRA has not gotten to the Dashboard, it is not truly installed.

Hence:

  1. Stop JIRA.
  2. Drop the database,
  3. Create a new database with the same name.
  4. Restart JIRA,
  5. Proceed with the configuration again.

I hope this helps.

Cheers

@Ismael Jimoh thanks for your reply. I am trying to stop my jira but I can't. It showing error like this. "PID file found but either no matching process was found or the current user does not have permission to stop the process. Stop aborted."

Ismael Jimoh Community Leader Jul 06, 2019

@Slice Carving 

Potentially the instance is no longer running. I will suggest looking at your running applications on linux you can run (ps aux|grep jira) to see if it is running.

If it isn't then you can always continue the other steps mentioned.

Cheers.

@Ismael Jimoh I run that command it showing "root 2775 0.0 0.0 112708 980 pts/0 S+ 03:52 0:00 grep --color=auto jira" I tried "kill -9 2775" but I can't able to kill the process. It showing "No such process"

@Ismael Jimoh thank you so much I follow those steps which you have mentioned. Now working. Thanks a lot.

@Ismael Jimoh I have another one issue. Server connection refused automatically for every 15min. It showing 

This site can’t be reached

64.202.186.248 refused to connect.

 

ERR_CONNECTION_REFUSED

 

Can you please help me to solve the issue.

Ismael Jimoh Community Leader Jul 07, 2019

Hi @Slice Carving 

Unfortunately I will need more information because this seems more like a network error than one from JIRA if it is happening every 15 minutes.

Without more information on the error you get, it is hard to confirm what the root cause is.

  •  Like @Suhas Patil mentioned is JIRA and your db on the same server?
  • Does your network have any restrictions?
  • What were you doing when the error came up?
  • Please also open the developer console on your browser and observe the console to see what errors occur and when? This could potentially give more of a hint as to why you get the error you reported.

Cheers.

@Ismael Jimoh I am working on jira. but suddenly it showing "This site can't be reached" "Refused to connect". After restart jira its working and suddenly again going down. its showing "Refused to connect"

Ismael Jimoh Community Leader Jul 09, 2019

Hi @Slice Carving ,

Please grab us some logs as it would be the best way to determine why you are getting the error you are reporting.

There could be any number of things that could be causing your JIRA to behave as it is, from insufficient resource, to not able to communicate with database, e.t.c.

The logs before you last restart would help shed some light.

Cheers.

@Ismael Jimoh I checked error log. This is my error "2019-07-09T22:06:26.511-0700: 287.906: [GC (Allocation Failure) 2019-07-09T22:06:26.512-0700: 287.908: [DefNew: 356797K->284K(401152K), 0.1186361 secs] 891557K->535044K(1292420K), 0.1200772 secs] [Times: user=0.12 sys=0.00, real=0.12 secs]" 

 Your question is bit confusing me. Why do you need internet connection for installing Jira server?

Is database running on same server or on remote server?

What does logs show? Check logs for detailed troubleshooting.

@Suhas Patil thanks for your response. I checked error log. This is my error "2019-07-09T22:06:26.511-0700: 287.906: [GC (Allocation Failure) 2019-07-09T22:06:26.512-0700: 287.908: [DefNew: 356797K->284K(401152K), 0.1186361 secs] 891557K->535044K(1292420K), 0.1200772 secs] [Times: user=0.12 sys=0.00, real=0.12 secs]" 

This means there no enough space for GC. JVM ran out of space during Garbage collection. Could you tell how much ram do you have on the server and how much is allocated for Java heap? 

Try increasing java heap memory in setenv.sh (in Unix based) file in <jira_instaltion>/bin directory.

https://confluence.atlassian.com/adminjiraserver/increasing-jira-application-memory-938847654.html

Like Ismael Jimoh likes this

@Suhas Patil Already I have a 

JVM_MINIMUM_MEMORY="384m"
JVM_MAXIMUM_MEMORY="2048m"

but still having same problem

Try keeping both Min and max values same 2G.

@Suhas Patil after changed the values we faced same issue. 

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