We have a user who is unable to upload a file (1kb in size) to a JIRA issue, however as a system admin, I am able to. When he attempts to upload the file, he gets the following error:
'File <FileName> was not uploaded. An internal error has occurred. Please contact your administrator'
I've checked other Atlassian answers questions, such as this and this, however this is not the problem we're having. Our attachment size limit is set to 10MB so a file size of 1KB shouldn't be an issue...
Any assistance would be appreciated
Hi @Nic Brough [Adaptavist]
There's not a lot in the log, i've looked thoroughly. He is now getting a different error whereby it's saying 'Browser made bad request to the server' which appears to be something cookie related... maybe...i've asked him to clear his browser cookies, but he's still getting the error and unable to upload the file.
I've raised a call with Atlassian for a bit of guidance too, but thank you for coming back to me.
I have a contractor connected to Jira behind our firewall using VPN. He receives generic "internal issue" error when uploading a .JAR file. If he compresses to a ZIP and uploads he gets the same error. ZIP uploads are enabled and I'm unable to replicate the issue. I'm wondering if it is a firewall issue because his VPN security group is limited in access.
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