We have a user who is unable to upload a file (1kb in size) to a JIRA issue, however as a system admin, I am able to. When he attempts to upload the file, he gets the following error:
'File <FileName> was not uploaded. An internal error has occurred. Please contact your administrator'
I've checked other Atlassian answers questions, such as this and this, however this is not the problem we're having. Our attachment size limit is set to 10MB so a file size of 1KB shouldn't be an issue...
Any assistance would be appreciated
Hi @Nic Brough [Adaptavist]
There's not a lot in the log, i've looked thoroughly. He is now getting a different error whereby it's saying 'Browser made bad request to the server' which appears to be something cookie related... maybe...i've asked him to clear his browser cookies, but he's still getting the error and unable to upload the file.
I've raised a call with Atlassian for a bit of guidance too, but thank you for coming back to me.
We had this issue and found it to be a firewall restriction on our side. Not an issue since rules amended.
We also recently discovered that config in Jira SD should be 50% of ram availability, else performance could be hampered. (Only mentioning as a FYI)
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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