Integrate our new Portal with JIRA Cloud SD UI Plugin Points

Hi there,

I work within icare NSW and need help with this.  I have a need to perform a 'UI level integration' with our JIRA Cloud SD for the following use-cases:

  1. List my issues
  2. Create new issue
  3. Update existing issue

Would appreciate if someone can give me a call to guide me through this

Rgds,
Uday

0401705907

2 answers

1 vote
Daniel Wester Community Champion Oct 12, 2017

I would suggest reading https://developer.atlassian.com/cloud/jira/service-desk/integrating-with-jsd-cloud/

 

if you still have questions - I would recommend posting at community.developers.atlassian.com .

0 votes

Hi Uday,

Based on my experience in this community, people here would be willing to help you out by responding to your questions here, not over a call. If you are looking for further assistance with the implementation and require some consultation, you should look at engaging with a Solution Partner. Please take a look at https://www.atlassian.com/partners/search

Now to answer your question, you can find REST APIs to all the products at https://developer.atlassian.com/jiradev/jira-apis. Since you are on Cloud, you should be looking at JIRA Core Rest API and JIRA Service Desk Cloud Rest API.

Below are examples for the operations you are interested in.

List my issues

https://developer.atlassian.com/jiradev/jira-apis/jira-rest-apis/jira-rest-api-tutorials/jira-rest-api-example-query-issues

Create issues

https://developer.atlassian.com/jiradev/jira-apis/jira-rest-apis/jira-rest-api-tutorials/jira-rest-api-example-create-issue

Edit/update issues

https://developer.atlassian.com/jiradev/jira-apis/jira-rest-apis/jira-rest-api-tutorials/jira-rest-api-example-edit-issues

Hope that helps.

Good luck.

Bhushan

Thanks Bhushan

I am specifically looking to avoid RESTful API based integration, why are you recommending that?

Rgds

Uday

Hi Uday,

You are trying to integrate another external application with JIRA Service Desk. Is my understanding correct?

Cheers

Bhushan

Yes
And I want to avoid having to build UI that JIRA already has...

And I want to avoid having to build UI that JIRA already has

- provide a link to JIRA Service Desk ;)

Alternatively, you will have to use the REST API to build a custom integration. 

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