Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

For my area of responsibility I have a Google Form that co-workers fill out with requests for resources / time / attention from my team. Google Form results end up in a Google Sheet and we manually turn those entries into objects in our Jira projects / boards.

I'd like to replace the Google Form / Google Sheet / manual ticket creation process with something that creates tickets directly in an work intake board. The UX needs to remain simple and customizable, basically replicating the simple set of intake questions in the Google Form.

Can I do this in Jira and / or Confluence? Any suggestions?

3 answers

1 accepted

1 vote
Answer accepted
Brant Schroeder Community Leader Oct 26, 2020

Mark,

With the help of Zapier you will be able to integrate google forms and Jira to create issue in JIRA. Please find more details on below link.

https://zapier.com/app-directory/google-forms/integrations/jira

You might also consider looking at Jira Service Desk.  This would allow you to create a support portal where your co-workers would be able to track the status of their requests after they submit them.

Thanks Brant. I'll have a look at Zapier.

We are migrating to Service Desk over the next few months so that will be helpful.

Hi Mark, my team wrote a blog post a few years ago giving a step by step guide on how to connect a Google Form to Jira using Zapier (link).  

We have also created ProForma to make building forms in Jira and Jira Service Desk as simple as Google Forms. You can try it today on our demo site (no login required) and there is also a free version ProForma Lite.

If you need any help with Zapier, Google Forms let me know, I would be happy to help.

Does it have to be a google form? 

I would use a template in confluence. This way you can have meaningful context, maybe some back and forth edits and then link directly to the issue(s) inside of jira. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you