I purchased a MacBook pro from a student about 2 years ago. I am currently trying to update the Safari browser to Mac BigSur but I am not allowed to. I receive the following message: " Per 7.ai Corp IT Policy, installation of this OS is prohibited. If you have any questions regarding this, please contact Help Desk by Submitting a Jira Ticket." How can I remove this? I contacted the Help Desk by email about a month ago and have not heard from them.
Thank you in advance.
I got much the same this morning. You have no choice but to ask the nominal "owner" of the machine to release ownership to you. (In my case, I slack'd Rob, who set the flag to allow me to upgrade the machine I call "mine", but technically and legally belongs to Adaptavist)
Hi @Tony Angel, welcome to the Community!
Sounds like the Macbook might have some corporate policies applied to it still. Would it be correct that this is a personal machine now, and not something you use for work?
At the time of purchase, it would have been best if the operating system was wiped/reinstalled. Sounds like that might not have been the case. I think you have a couple options:
I should mention that this particular message board is for Atlassian the company and not the particular school in question. We support Jira - which is the issue tracking software the school's IT department is using from the sounds of things.
If you know which school it was, I can try digging around on the internet a bit to see if there's more contact info for you. Here's the Apple article for reinstalling MacOS (and you have an Intel processor by the dates you mentioned) - but this does wipe your personal data. You need to back up your documents and settings to an external drive before reinstalling MacOS, otherwise they'll be irrecoverably lost.
Daniel | Atlassian Support
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