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Install Rejected App: Can I "Reset" a Rejection?

Another administration inadvertently rejected an application we would like installed.

That status for the app is rightfully now showing as "REJECTED" in my app requests screen.

I would like to install it, however when I go to the app page in Marketplace the "Install App" button has been replaced with "App request reviewed and rejected."

Is there a way to reset it so we can install the app?

1 answer

0 votes
Brant Schroeder Community Leader May 19, 2021

@Matt Majer Welcome to the community.  It sounds like this is a bug in this recently released product addition.  I would suggest that you submit a support request to Atlassian about the issue.  They will be able to fix it for you and eventually fix the bug if it is identified as one.

https://support.atlassian.com/contact/

I am facing the same problem. App request was rejected a few months back, but now has been agreed to be installed, however status is still rejected and user cant request to install and admin have not options to install either.

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