Can you let us know which Insight add-on you're using? I want to make sure to properly tag this post so that the users who support Insight will be able to find it easily and answer your question.
Some vendors will have a "Create question in community" option on their support page in Marketplace:
This one only has "view existing Q&A" but if you click it, you'll see at the top:
Tag: "addon-com.riadalabs.jira.plugins.insight" in "Marketplace Apps"
This lets you know that the collection is Marketplace Apps and the tag is addon-com.riadalabs.jira.plugins.insight. You can always add these tags yourself if you want the attention of a specific add-on developer.
I hope that helps! The case is now properly tagged and the vendors will be able to see it as well as anyone else on Community that might be able to answer your question.
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